Question 1

1. How do I book a sauna session?

Accepted Answer

Visit the Booking Page and choose your location and session type—Community or Private. You’ll be taken to a calendar showing available dates and times.

Question 2

2. What types of sessions do you offer?

Accepted Answer

•	Community Sauna Sessions: Shared with others, up to 6 people seated.
•	Private Sauna Hire: Book the entire sauna for your group to use as you wish.

Special events and themed sessions coming soon!

Question 3

3. Can I book the whole sauna for a group?

Accepted Answer

Yes. Choose the “Private Sauna” option when booking. You can bring as many people as you like and take turns inside.

Question 4

4. How many people can use the sauna at once?

Accepted Answer

The sauna comfortably seats 6 guests at a time. Private bookings allow larger groups to rotate in and out.

Question 5

5. How long is a session and how much time can I spend inside?

Accepted Answer

Each session lasts 1 hour. We recommend no more than 20 minutes at a time inside, with cooling breaks in between.

Question 6

6. What is the cancellation or refund policy?

Accepted Answer

Cancellations made 48 hours or more in advance will receive a full refund. Within 48 hours, bookings are non-refundable but may be transferred.

Question 7

7. Can I reschedule or transfer my booking?

Accepted Answer

Yes, you can reschedule or transfer your session to someone else with at least 24 hours’ notice. Just get in touch via email or the booking platform.

Question 8

8. Where is the sauna located and how do I find it?

Accepted Answer

Locations change with the seasons. You’ll find a map, directions, and arrival info on the booking page for each specific site.

Question 9

9. Is there parking on-site?

Accepted Answer

It varies. For example, Horstead Mill has a small free car park (often busy) and roadside parking nearby.

Question 10

10. Is the location accessible?

Accepted Answer

Some sites may not be fully accessible (e.g., uneven ground or riverbanks). The sauna itself is a tent structure with a zipped entrance that requires stepping up and through to enter. Please contact us in advance if you have mobility concerns—we’ll do our best to accommodate.

Question 11

11. Is it open in bad weather (rain, wind, snow)?

Accepted Answer

Yes—unless it’s unsafe, we’ll be open. Rain and snow often make the sauna experience even more magical.

Question 12

12. What should I bring to a session?

Accepted Answer

•	Towel to sit on
	•	Swimsuit
	•	Dry towel for after
	•	Flip flops or water shoes
	•	Refillable water bottle
Optional for swimming: float, robe, swim shoes

Question 13

13. Is drinking water available?

Accepted Answer

Please bring your own water—we don’t currently supply it.

Question 14

14. Can I bring food or drinks?

Accepted Answer

Yes, but food must be consumed outside the sauna.

Question 15

15. Is alcohol permitted?

Accepted Answer

We strongly recommend avoiding alcohol before or during your sauna session for safety reasons - heat and alcohol don't mix well. While we can't enforce restrictions beyond what's set by local laws, we ask guests to prioritise their wellbeing and the experience of others.

Question 16

16. Is there a changing area or shelter?

Accepted Answer

There is no formal changing area, and sites are generally open to the elements. Bring layers and a towel or robe for privacy.

Question 17

17. Where can I store my belongings?

Accepted Answer

There are designated spots by the sauna to place your bag or clothes, but items are left at your own risk. Travel light.

Question 18

18. Is there a cold plunge, river access, shower, or tub for cooling off?

Accepted Answer

Yes—all sites have direct river access for wild dips between rounds. This is part of the core experience.

Question 19

19. Are toilets available nearby?

Accepted Answer

Usually not. Please plan ahead and go before you arrive.

Question 20

20. Is there a place to relax between rounds?

Accepted Answer

Yes—picnic blankets, benches, and a riverside chill area are provided for rest and recovery.

Question 21

21. What is sauna etiquette I should know about?

Accepted Answer

•	Sit on a towel for hygiene
	•	Shower or rinse off before entering if possible
	•	No phones in the sauna
	•	Speak quietly and be respectful of others’ space
	•	Leave no trace—pack out what you bring

Question 22

22. What should I expect from the experience?

Accepted Answer

You’ll alternate between heat and cold, ideally:
→ 15–20 min in the sauna → dip in cold water → rest → repeat.
Expect deep relaxation, alertness, and a strong sense of presence.

Question 23

23. Are there guided or themed sessions (e.g., massage, sound bath)?

Accepted Answer

Soon! We’re planning special sessions including sauna and massage, yoga, craniosacral, breathwork, bring your child sessions and other collaborations. Sign up to hear when these drop.

Question 24

24. Can I play music or bring scents (e.g., essential oils)?

Accepted Answer

Music and scents are only permitted during private bookings, as some guests may have sensitivities. If you'd like to bring a speaker or use essential oils, please check with the host first so we can ensure it's safe and appropriate for the setup.

Question 25

25. Can I add wood to the stove or control the heat?

Accepted Answer

The host manages the heat for consistency and safety. For private bookings, we may show you how to adjust it on request.

Question 26

26. Is nudity allowed or expected?

Accepted Answer

No. Swimwear is required in all sessions for everyone’s comfort.

Question 27

27. Is the sauna suitable for people with medical conditions or pregnancy?

Accepted Answer

Please consult your healthcare provider first. Saunas may not be suitable for certain conditions or during pregnancy. Use is always at your own risk.

Question 28

28. Is there an age limit? Can children join?

Accepted Answer

Use of the sauna is currently restricted to adults aged 16 and over.

Question 29

29. Are lifeguards or staff on hand during sessions?

Accepted Answer

A trained host is always present at river sessions. However, water access and sauna use are at your own risk. No lifeguards are on duty.

Question 30

30. Is the sauna monitored or attended by a host?

Accepted Answer

Yes—a host is always on hand to guide you, manage the heat, and ensure safety.

Question 31

31. What should I do if I feel unwell in the sauna?

Accepted Answer

Exit immediately, cool down, and hydrate. Tell the host if you need assistance.

Question 32

32. Do you offer gift vouchers?

Accepted Answer

Not yet—but they’re on the way! Join the newsletter to be first to know.

Question 33

33. Can I hire the sauna for private events, retreats, or pop-ups at my location?

Accepted Answer

Yes—this option is coming soon. Contact us to discuss.

Question 34

34. Do you run workshops or collaborate with other wellness practitioners?

Accepted Answer

Yes - lots in the making! Follow us on Instagram or join our newsletter for updates.

Question 35

35. How do I stay informed about upcoming events or seasonal offers?

Accepted Answer

Subscribe to our newsletter and follow us on Instagram or Facebook for updates, events, and last-minute session openings.

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