FAQs

1. How do I book a sauna session?

Visit the Booking Page and choose your location and session type—Community or Private. You’ll be taken to a calendar showing available dates and times.

17. Where can I store my belongings?

There are designated spots by the sauna to place your bag or clothes, but items are left at your own risk. Travel light.

29. Are lifeguards or staff on hand during sessions?

A trained host is always present at river sessions. However, water access and sauna use are at your own risk. No lifeguards are on duty.

19. Are toilets available nearby?

Usually not. Please plan ahead and go before you arrive.

18. Is there a cold plunge, river access, shower, or tub for cooling off?

Yes—all sites have direct river access for wild dips between rounds. This is part of the core experience.

25. Can I add wood to the stove or control the heat?

The host manages the heat for consistency and safety. For private bookings, we may show you how to adjust it on request.

26. Is nudity allowed or expected?

No. Swimwear is required in all sessions for everyone’s comfort.

23. Are there guided or themed sessions (e.g., massage, sound bath)?

Soon! We’re planning special sessions including sauna and massage, yoga, craniosacral, breathwork, bring your child sessions and other collaborations. Sign up to hear when these drop.

2. What types of sessions do you offer?

• Community Sauna Sessions: Shared with others, up to 6 people seated. • Private Sauna Hire: Book the entire sauna for your group to use as you wish. Special events and themed sessions coming soon!

22. What should I expect from the experience?

You’ll alternate between heat and cold, ideally: → 15–20 min in the sauna → dip in cold water → rest → repeat. Expect deep relaxation, alertness, and a strong sense of presence.

13. Is drinking water available?

Please bring your own water—we don’t currently supply it.

5. How long is a session and how much time can I spend inside?

Each session lasts 1 hour. We recommend no more than 20 minutes at a time inside, with cooling breaks in between.

3. Can I book the whole sauna for a group?

Yes. Choose the “Private Sauna” option when booking. You can bring as many people as you like and take turns inside.

35. How do I stay informed about upcoming events or seasonal offers?

Subscribe to our newsletter and follow us on Instagram or Facebook for updates, events, and last-minute session openings.

20. Is there a place to relax between rounds?

Yes—picnic blankets, benches, and a riverside chill area are provided for rest and recovery.

16. Is there a changing area or shelter?

There is no formal changing area, and sites are generally open to the elements. Bring layers and a towel or robe for privacy.

28. Is there an age limit? Can children join?

Use of the sauna is currently restricted to adults aged 16 and over.

8. Where is the sauna located and how do I find it?

Locations change with the seasons. You’ll find a map, directions, and arrival info on the booking page for each specific site.

24. Can I play music or bring scents (e.g., essential oils)?

Music and scents are only permitted during private bookings, as some guests may have sensitivities. If you'd like to bring a speaker or use essential oils, please check with the host first so we can ensure it's safe and appropriate for the setup.

12. What should I bring to a session?

• Towel to sit on • Swimsuit • Dry towel for after • Flip flops or water shoes • Refillable water bottle Optional for swimming: float, robe, swim shoes

27. Is the sauna suitable for people with medical conditions or pregnancy?

Please consult your healthcare provider first. Saunas may not be suitable for certain conditions or during pregnancy. Use is always at your own risk.

9. Is there parking on-site?

It varies. For example, Horstead Mill has a small free car park (often busy) and roadside parking nearby.

32. Do you offer gift vouchers?

Not yet—but they’re on the way! Join the newsletter to be first to know.

11. Is it open in bad weather (rain, wind, snow)?

Yes—unless it’s unsafe, we’ll be open. Rain and snow often make the sauna experience even more magical.

31. What should I do if I feel unwell in the sauna?

Exit immediately, cool down, and hydrate. Tell the host if you need assistance.

10. Is the location accessible?

Some sites may not be fully accessible (e.g., uneven ground or riverbanks). The sauna itself is a tent structure with a zipped entrance that requires stepping up and through to enter. Please contact us in advance if you have mobility concerns—we’ll do our best to accommodate.

14. Can I bring food or drinks?

Yes, but food must be consumed outside the sauna.

6. What is the cancellation or refund policy?

Cancellations made 48 hours or more in advance will receive a full refund. Within 48 hours, bookings are non-refundable but may be transferred.

4. How many people can use the sauna at once?

The sauna comfortably seats 6 guests at a time. Private bookings allow larger groups to rotate in and out.

15. Is alcohol permitted?

We strongly recommend avoiding alcohol before or during your sauna session for safety reasons - heat and alcohol don't mix well. While we can't enforce restrictions beyond what's set by local laws, we ask guests to prioritise their wellbeing and the experience of others.

21. What is sauna etiquette I should know about?

• Sit on a towel for hygiene • Shower or rinse off before entering if possible • No phones in the sauna • Speak quietly and be respectful of others’ space • Leave no trace—pack out what you bring

34. Do you run workshops or collaborate with other wellness practitioners?

Yes - lots in the making! Follow us on Instagram or join our newsletter for updates.

30. Is the sauna monitored or attended by a host?

Yes—a host is always on hand to guide you, manage the heat, and ensure safety.

7. Can I reschedule or transfer my booking?

Yes, you can reschedule or transfer your session to someone else with at least 24 hours’ notice. Just get in touch via email or the booking platform.

33. Can I hire the sauna for private events, retreats, or pop-ups at my location?

Yes—this option is coming soon. Contact us to discuss.

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